Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

During peak periods, promotions, or holiday seasons, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery destination, order size, and selected shipping method.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Delivery Timeframes

Estimated delivery times:

• Local Deliveries: 2–7 business days
• International Deliveries: 7–21 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, where available.

Please allow up to 24 hours for tracking information to become active after receiving your shipment notification.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Harmony Lab is not responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete shipping addresses provided during checkout.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may be imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and assist where possible.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the package and products received.

We will review the issue and provide an appropriate resolution.

Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through the contact page on our website.

We are committed to providing a smooth and reliable shopping experience.